Use interpreters effectively

Before

• Ensure language spoken by the patient is recorded accurately so an interpreter can be booked in-person or telephone service available for the appointment
• On some occasions a family or friend interpreter may be used in a non-clinical setting
• In a clinical setting, they should not be used to ensure privacy for the patient
• Using a family or friend may mean missing a history of violence or trafficking
• Prepare your conversation

During consultation

• Brief the interpreter: ask them to explain in short sentences and to only translate what you say
• Ask them to try not to explain situations themselves
• If you are not happy with a telephone interpreter, hang up and start a new request
• Speak to the patient, not the interpreter: i.e. maintain eye contact, don’t use the third person
• Be concise

After

• Document the interpreter's details
• Telephone interpreting is an expensive service - don't keep them on hold while you type up your notes!
• Ensure need for interpreter is documented on patient's record, as well as any onward referrals
• 

  Using face-to-face interpreters in healthcare

  www.nursingtimes.net

• 

  NHS Principles for high quality interpreting and translation services

  migrant.health

Relevant topics

• GP registration and appointment
• Using interpreters